Refund and Returns Policy

At Fortis Spare Parts, customer satisfaction is at the heart of our business. We are committed to providing high-quality and reliable spare parts across Mauritius and worldwide.

Please read our refund policy carefully before making a purchase.

General Policy

• Spare parts once sold are not returnable, except in very special cases as outlined below.

• All sales are considered final. We encourage our customers to verify compatibility and specifications before purchase.

Special Cases for Return or Refund

A refund or replacement may be considered only under the following conditions:

1. Defective or Damaged Products

   • If a product is delivered defective or damaged, you must notify us within 7 days of delivery.

   • Proof of defect/damage (photos or videos) must be provided.

   • Upon verification, we may offer a replacement or partial/full refund.

2. Incorrect Item Shipped

   • If the wrong spare part has been delivered due to our error, we will arrange for the correct item to be sent or issue a refund.

3. Special Approval

   • In exceptional cases, management may approve a return after evaluating the situation.

Non-Returnable Items

• Electrical and electronic parts.

• Custom-ordered or specially imported items.

• Products damaged due to incorrect installation or misuse.

Process for Refunds

• Approved refunds will be processed within 7–14 business days.

• For Mauritius customers, refunds may be issued via bank transfer or store credit.

• For international customers, refunds will be made through the original payment method (where possible).

• Shipping costs are non-refundable unless the return is due to our error.

Contact Us

If you believe your case qualifies for a return or refund, please contact our Customer Support team at:
📧 support@fortisspareparts.com
📞+230 5713 5522